Terms of Service

Last Updated: September 29th, 2025

1. INTRODUCTION
   This Terms of Service Agreement (“Agreement”) is entered into by and between UAB Prolong Lab, registered at Dominikonų g. 11, LT-01131 Vilnius, Lithuania (“Company”), and you. By accessing or using our website (https://koreanaskin.com/) or any services provided therein (“Site”), you agree to be legally bound by this Agreement and our Privacy Policy. This Agreement applies to all users, including visitors, customers, and others who access the Site. The Company reserves the right to update these Terms at any time, and continued use of the Site indicates your acceptance of the revised terms.

2. ELIGIBILITY
   Use of the Site and its services is only permitted to individuals who are at least 18 years old and capable of entering legally binding contracts under applicable law. If you use the Site on behalf of a business or other legal entity, you represent that you are authorized to accept these terms on its behalf.

3. SUBMISSION OF THE OFFER
   Before purchasing, you may be asked to submit details for an offer. You agree to provide accurate and complete information. The contract is concluded when you confirm your acceptance of the offer during checkout, which includes checking the box acknowledging the Terms and Conditions and clicking the ‘Checkout’ button. The offer will outline pricing, payment methods, delivery terms, and applicable conditions.

4. RULES OF USER CONDUCT
   By using the Site, you agree not to use it in violation of applicable laws or regulations. Prohibited uses include posting unlawful, defamatory, or harmful content, infringing intellectual property, spreading malware, or engaging in activities that interfere with the Site’s operation. You must not access the Site using automated systems unless explicitly permitted. Removal of illegal content can occur without notice under EU Digital Services Act obligations. We have the right to suspend accounts that breach these terms.

5. MOBILE TERMS OF SERVICE
   By consenting to receive SMS communications from UAB Prolong Lab, you agree to receive text messages, including order updates and promotional offers. Message frequency may vary. Standard message and data rates may apply. You may unsubscribe at any time by replying STOP. We are not responsible for delayed or undelivered messages. For assistance, contact support@koreanaskin.com.

6. SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
   We are offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and us in other contexts.
   
   The Program allows users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive automated or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).
   
   If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
   
   You acknowledge that the message frequency is various and that consent is not a condition to purchase. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
   
   You must have a wireless device of your own, capable of two-way communication.

1. DISTANCE CONTRACT
   Under EU law, you have the right to withdraw from your contract within 14 days of receiving goods, without stating any reason. To exercise this right, contact us by email. We will reimburse all payments received, excluding shipping costs unless the item is defective. We may withhold the refund until we have received the returned goods.

2. INTELLECTUAL PROPERTY
   All content on the Site, including text, graphics, logos, images, audio, and software, is the property of the Company or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or publicly display any part of the Site without our prior written permission.

3. YOUR USE OF USER CONTENT
   By posting content on the Site, you confirm that you own or have the right to use and share that content. You may not post anything illegal, defamatory, or in violation of any third-party rights. We reserve the right to remove content that violates these terms at our discretion.

4. COMPANY’S USE OF USER CONTENT
   Unless otherwise stated, by submitting content you grant us a non-exclusive, royalty-free license to use, reproduce, and display it for promotional or operational purposes. If you are paid to produce the content, ownership terms may differ and must be defined in a separate agreement.

5. LINKS TO THIRD-PARTY WEBSITES
   This Site may contain links to third-party websites that are not owned or controlled by the Company. We do not control or endorse the content or terms of these websites and are not responsible for any loss or damage that may result from using them. You access them at your own risk. By using this Site, you expressly release the Company from any liability arising from your use of any third-party website.

6. DISCLAIMER OF REPRESENTATIONS AND WARRANTIES
   We provide the Site and Services ‘as is’ without warranties of any kind. We do not guarantee uninterrupted or error-free access. Nothing on the Site constitutes professional or medical advice. Your use of the Site is at your sole risk, and we disclaim liability to the fullest extent permitted by law.

7. LIMITATION OF LIABILITY
   To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages resulting from your use of the Site. This includes but is not limited to loss of data, profits, or goodwill. This does not exclude liability for death or personal injury due to our negligence.

8. INDEMNITY
   You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from any claims, demands, costs, or damages arising from your use of the Site or violation of this Agreement.

9. DATA TRANSFER
   Data you provide may be transferred and processed outside the EU, including to countries not subject to an adequacy decision. We ensure appropriate safeguards under GDPR, such as Standard Contractual Clauses.

10. AVAILABILITY OF WEBSITE
    We aim to provide reliable access to the Site but cannot guarantee 100% uptime. Temporary unavailability may occur due to maintenance or external factors.

11. DISCONTINUED SERVICES
    We may modify or discontinue products or services without notice. If a service you purchased is discontinued, we will offer a substitute or a refund where appropriate.

12. FEES AND PAYMENTS
    All prices may be shown in multiple currencies and include VAT where applicable. Payments must be made using accepted methods such as credit cards or PayPal. Transactions are securely processed by third-party providers; we do not store card details.

13. RETURN & REFUND POLICY
    We offer a 60-day return policy. To be eligible for a full refund, the product must be unopened, unused, and in its original packaging. If your product has been opened, you're still welcome to reach out. We evaluate these cases individually and may offer a partial refund at our discretion. You’ll need to provide proof of purchase. Returns must be sent to a location we specify based on your region. Once approved, we’ll provide the correct return address and instructions. Please do not send any items back without receiving return authorization. Customers are responsible for return shipping unless the item is defective.

14. REFUND POLICY FOR SUBSCRIPTION ORDERS
    Refunds for subscription orders reflect the discounted pricing. Returned items will be refunded based on the subscription rate and the value of items kept.

15. MEDICAL DISCLAIMER
    Information on this Site is not a substitute for medical advice. Do not use our products if pregnant, nursing, or taking medication without consulting a doctor.

16. NO THIRD-PARTY BENEFICIARIES
    This agreement is solely between you and the Company. No third party has rights under this Agreement.

17. COMPLIANCE WITH LOCAL LAWS
    You are responsible for ensuring your use of the Site complies with local laws in your jurisdiction.

18. GOVERNING LAW
    These Terms are governed by the laws of the Republic of Lithuania. Consumers may benefit from additional rights based on their country of residence.

19. DISPUTE RESOLUTION
    Disputes shall be resolved in the courts of Lithuania unless otherwise required by law. EU residents may also use the Online Dispute Resolution platform.

20. TITLES AND HEADINGS
    Section titles are for reference only and do not affect interpretation.

21. SEVERABILITY
    If any part of this Agreement is deemed unenforceable, the remaining sections remain in effect.

22. CONTACT INFORMATION
    For questions, contact us at support@koreanaskin.com or by mail: UAB Dominikonų g. 11, LT-01131 Vilnius, Lithuania.